What I've been reading this week - June 30, 2021

I love this little video about the day the dinosaurs died. It was a normal day…and then it wasn’t.

Coming out of Covid-19, I’ve been thinking about how challenging it was to maintain relationships. Over at kottke.org, he shared an interesting piece on Dunbar’s number: that, on average, people can maintain about 150 friendships with others.

As my clients know, I’m not a huge fan of NPS. A question I get all the time is ‘Is this a good score?’ Well, here’s an article that shows you the scores of some of the biggest brands around. Take it for what it’s worth. I think more than anything this shows you how challenging NPS can be.